A prominent marketing company is looking for a Contact Center Manager in the Greater Dallas, Texas Area.
Dallas Area Contact Center Manager Job Opening
- Lead the team in compelling world-class customer support.
- Create schedules to ensure all call demands are met.
- Create and manage monthly reports based on observed data.
- Oversee continuous improvement initiatives and implementation of new processes.
- Establish and monitor performance against target metrics.
Contact Center Manager (Dallas Area) Job Requirements:
- At least two years of call center experience.
- Demonstrated mastery of call center processes.
- Ability to create solutions to generate sales.
- Strong written and verbal communication skills are required for this position.
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